Question 1

What is the best way to order?

Accepted Answer

We offer multiple ways of ordering:

1) Order online at  https://www.nogasfactory.com/order-online (https://www.nogasfactory.com/order-online)
2) Order by phone at  +1 (647) 411-5828
3) Order by Whatsapp at +1 (647) 411-5828
4) Order thru Instagram at https://www.instagram.com/nogasfactory/ (https://www.instagram.com/nogasfactory/)

Question 2

How can I pay for my order

Accepted Answer

We accept all form of payments whether in advance at the time of placing the order online or at the time of pickup/receipt of order

We take secure credit card payments online through
https://static.wixstatic.com/media/507a48_bb25bf60c8ea428fae564e12976ddd40~mv2.png

We also can take cash or credit card payments upon pickup through our phone terminal

https://static.wixstatic.com/media/507a48_bb9968c3c0e74d40b548727a7da8993c~mv2.png

We also accept e-transfer at info@nogasfactory.com (e-transfer must be sent and deposited before order pickup)

https://static.wixstatic.com/media/507a48_e6bca838e5634c52a64354127394ee73~mv2.png

Question 3

How long does it take to get my order?

Accepted Answer

Because every single order is custom made with care for quality and taste, it takes 1-2 days to prepare. 
If for any reason you need an order sooner (i.e. traveling, event...etc) we sometime have the capacity of speeding the process but it all depends on the volume of orders at the time. Please feel free to call or email  info@nogasfactory.com (info@nogasfactory.com)for any special requests

Question 4

How do I receive my order?

Accepted Answer

We provide three pickup points to make things easier for our customers.

Burlington pickup location  (1200 Brant St. Burlington, ON):
This location is perfect for anyone coming from Burlington, Hamilton, or Stoney Creek

Oakville pickup location  (2501 Third Line. Oakville, ON):
This location is perfect for anyone coming from Oakville, or Mississauga
Milton pickup location  (1015 Bronte St. S. Milton, ON):
This location is perfect for anyone coming from Milton, or Mississauga

Question 5

Do you deliver or use delivery services from third-parties?

Accepted Answer

At this time, we do not offer any type of delivery services of our products.
We are exploring the delivery option in the near term through third party delivery services. We value your feedback on this topic at info@nogasfactory.com (info@nogasfactory.com)

Question 6

Do you ship your products within Canada?

Accepted Answer

We are currently exploring shipping select low-risk baked goods within Canada. Keep looking for when this happens. We value your feedback on this topic at info@nogasfactory.com (info@nogasfactory.com)

Question 7

Do you ship your products to USA?

Accepted Answer

We are exploring shipping select low-risk products to USA. We will be placing a minimum order of C$ 250 for this option. If this is something you would like to explore, please reach out at info@nogasfactory.com (info@nogasfactory.com)